Measure the performance of the University of Mosul and evaluation using the Balanced Scorecard: A Case Study
Volume 7, Issue 28, Pages 159-199
AbstractReceived the Balanced Scorecard attention of many researchers, perhaps most notably (Kaplan and Norton, 2004), as they tried to recruit this card to measure the strategic performance of organizations through the perspectives of the four, as I returned this card from a doorway important to measure and evaluate the performance of organizations, will be for their integrated perspective of performance, which contributes to the knowledge of organizations of different activities of the strengths and strengthened, and the shortcomings and correct them. Here emerged the importance of adopting the card in the business organizations in general and education in particular, measurement and evaluation of performance through the card in the field of higher education adding to the benefits of additional benefits the former, perhaps including the achievement of the continuing evolution of methods, tools and means used by universities to achieve their goals, and the development of these objectives to meet the evolving needs of society and the imperatives of growth and development, renewable energy.
So came the current study, the possibility of adopting a target this card and adapted to measure and evaluate the performance of the University of Mosul, as the field of the current study. The possibility of adapting this card to assess the performance of the university.
The present study aimed, through a series of assumptions that were built based on the answers to the questions raised in the problem of the study to recognize the reality of the quality of educational services and consulting as well as evaluating a manner that reflects the effectiveness of the University's performance to its customers, and to identify the investment in research and development as reflects the effective functioning of the operations of the University of the Interior, as well as monitoring capacity of the University in the development of human capital. Organizational and cognitive development, through the study of differences moral between the quality of educational services and advice offered by the university, and test the differences significant investment in research and development and innovation, and test the moral of non-moral development of human capital, and organizational and knowledge.
The study population consisted of graduate students research stage at the University of Mosul, deans and department heads of the colleges, have been distributed (222) form questionnaire prepared for this purpose has been retrieved (181) identifying valid, the study finds multiple results, including:
1. Monitor that the attention of the university to expel the most notable quality of the concrete, as well as a consulting provided by the university. The university is because it was keen to complete the mission as well as the originality and the absence of a competitor in the province which highlighted these dimensions.
2. Emphasized that the university conducting innovation. It should be noted that the percentage of agreement was not a level that suggests a planned operation in the internal processes, which emerged as the efforts of individual faculty gentlemen.
3. Turned out the emergence of human capital in the Learning and growth perspective of the University, although he was not the required level, as we look at the average, due prominence because the teaching staff of the University, which contains the elite of the march of science is defined at the country level at least.
4. Observed significant differences of perspective Ozubaini, and the absence of significant differences between the perspective of internal processes and showed it through a non-existent or weak presence of investment returns derived from their study and development. The weakness of seeking the field under examination to reward excellence in the study, development, and made no attempt to provide customizations adequate financial support for scientific activities. The present possible facilities for carrying out research and dissemination, as well as he did not notice a significant difference to the perspective of learning and growth, which indicates the immersion university administration, the administrative work and strengthen this point of view that the dimensions of existence through the description and diagnosis, but they are not influential in the field.
Finally the study concluded that a set of recommendations that have been drawn in the light of the results reached by the researchers.
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